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Welcome to our Technical FAQ - Homogenizing Masticator page. Here you will find some tips and tricks, and answers to our frequently asked questions. If you have a question that is not listed, please reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Here at Neutec Group we are always happy to assist you in getting the most out of our instrument solutions. 

 

I can hear the sound of metal to metal clashing coming from the front of the instrument.
This could be a result of the door being out of position. Please make sure that the door of your unit is resting properly on the bottom position bar. If noise continues, please reach out to Neutec's Service Department.
I have the instrument connected to an operational outlet, and switched ON, however the instrument does nothing once the door is closed. What could be causing this?
This could be an indication that the door plunger and position sensor are misaligned or malfunctioning. Please reach out to Neutec's Service Department to initiate a service request for repair.